FAQ

What if I’m not available at time of delivery?

We ask all customers to please take in consideration our delivery schedule, however if for whatever reason you are not available during the delivery time we ask that you please arrange for someone else to receive your meals or leave a cooler outside your home for us to leave your meals in.

What if I need to cancel my order?

If you need to cancel your order we ask that you contact us directly before Thursday at 11:59pm for a full refund. Any cancellation made after this time will not be refunded. Unfortunately we have to be really strict about cancelling orders due to the fact that once your order has been placed we then proceed to purchasing and prepping/marinating all meals before they actually get cooked on Sunday. This means that even though you don’t actually receive your meals till Sunday there has already been money and labor invested in your order. We apologize for any inconvenience this may cause you.

Do you offer vegan/vegetarian?

No we currently do not offer Vegan meals but we are always looking for ways to better service our clients. Sorry for any inconvenience, feel free to contact us with any suggestions you may have. 

 

When do I order my meals?

We ask that all order are placed by Friday 11:59am to be delivered the Sunday that immediately follows.

 

Where do you deliver?

We deliver to the greater part of Buckeye, Avondale, Tolleson Glendale, Peoria, Surprise, Phoenix,Paradise Valley, Scottsdale, Tempe, Mesa, Gilbert, and Chandler . 

 

Do you offer Gluten Free Items?

Majority of meals are gluten free, with exception of pasta dishes, and sauces. please reach out if you have any questions regarding gluten free items.

 

Can I freeze my meals?

Yes! Our meals are made to last approximately 5 days in a refrigerator if you are ordering meals for 6 or 7 days we recommend that you freeze the meals that will be eaten on the 6 th and 7 th day.

How often do you change your menu?

Our main goal is to help you eat healthy without getting sick of eating the same meals. Therefore we will be changing the menu every two weeks to keep you on track.

How long do I microwave my meals for?

To ensure the quality of our meals we recommend that you microwave your meals no longer than 2 minutes or until heated all the way through? Added tip would be to sprinkle water on food to prevent from drying out.

What if I have food allergies?

We ask that if you have any food allergies (i.e. fish, nuts, dairy, etc.) that you please let us know immediately after your order has been placed.

CONTACT US

(602) 430-9628

nextstepmealprep@gmail.com

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